Here’s where you can find an answer.
What if she won’t sit still? What if he sits TOO still?
We love our active wrigglers and our keen-eyed observers; the ones who stick close to their parent and the ones who plop themselves down in the teacher’s lap! Each child’s unique learning style is celebrated and nurtured. Your little one is awesome, just the way they are.
Smiles and Satisfaction Guarantee
We guarantee that your child’s natural learning style will be celebrated and nurtured, and they will be showing you in a variety of ways how their skills and confidence are growing. If after giving it a really good try you feel we have not delivered on this promise, we will release you from the rest of the unit, and issue a refund for the remainder.
Do give your child a little time to get used to a new activity.
Withdrawing: Awww… we are so sad to see you go! If we have not been able to find an alternate class that meets your needs, and you really truly can’t stay, withdrawals are calculated from the date you notify the office. Any refund, if applicable, will be partial, based on the date you notify the office. Also, parents should be aware that we may have to account for some fixed administrative charges for withdrawals.
What if we miss a class?
Your spot is reserved for you, and fees still apply if you do not attend. It’s the same at swimming lessons and all other classes you may register your child for in the future.
If your schedule is flexible enough, you might be able to pop into another class of the same age level – contact us to inquire about that. This might be a great time to let a grandparent, auntie or uncle bring your child to a class that normally wouldn’t fit in your schedule!
I may schedule a “BONUS” class from time to time for families who have missed one.
Bad weather
In most cases if the weather is so bad that is safer for all of us not to drive, your teacher will contact everyone, so make sure we can text you and that we have on file an email you actually use.
What if my class is cancelled?
If the teacher must cancel a class for any reason (illness, blizzard etc) you will not be charged for that class. Your next payment or payment date would be adjusted. I will make sure it all lines up in the end!
If a class you have registered for is cancelled completely due to insufficient registration we will move heaven and earth to get you into another one or refund your money in full.
What if my child is sick?
If you or your child are sick (coughing, sneezing, runny nose, fever etc) please stay home and watch TV until you feel better. Your teacher thanks you for helping her stay healthy!
Can I switch to a different class?
Absolutely. It is very easy to move to a new age level or time slot. If you have a change of work schedule, nap schedule or anything else that makes your regular class difficult, we will try our very best to get you into something that works better.
What are my payment options?
Our classes are running on a subscription model all year long from September to June. Payments will be charged monthly. If you need to withdraw, just let us know before we run that next payment. We will review your account at that time to make sure you are not overcharged. Easy!
What if I don’t want to use a credit card?
We also accept tuition by email transfer or by cheque. However you won’t be able to book a spot online without a credit card. Please email our office for assistance.
I am joining part way through a session, how does tuition work?
Tuition would be prorated. You can go ahead and register online. Our system isn’t smart enough to pro-rate automatically, but your credit card will not be charged until our staff have made that adjustment for you. Please email us if we can help in any way.
Are there additional supplies we have to purchase?
Your enrollment includes access to all your class music through the Kindermusik App. You will also receive directions for how to access a wealth of parent info about how each activity benefits your child at their specific age and stage, and instructions for many BONUS activities your family can enjoy at home and long after your class is over.
Download the Kindermusik App from Google Play or the App store. Log in using the email address you used to register for your class, and set a password for yourself. All the music from your child’s level will be right there for you to enjoy at home, in the car, anywhere! You can share your log in credentials with other family members if you wish!
We also have a retail collection of instruments etc if there’s anything special you’d like to take home with you. Just ask us!
Can both parents come?
Most of the time, YES! There may be some classes where we have to limit it, but basically we like to see everyone! Also – we really love to see grandparents and aunties/uncles!
Do I have to sing?
First off, we want to reassure you that the sound of a parent’s voice is beloved by your child, even if you are self-conscious about it. Singing is fun, it can reduce stress, and it shows your child that making music is something EVERYONE can do, not just auto-tuned pop stars.
Having said that, there is no pressure on parents to sing aloud. Try humming! Your child will feel the vibrations as you snuggle, and it feels amazing.
Can we eat/drink in class?
Babies can be bottle or breast-fed in class.
Water bottles are fine for everybody.
All other food and drinks should be consumed outside the classroom, for reasons of hygiene and allergies, and to avoid babies and toddlers eating things they find on the floor!!
Thank you for not making me teach in a puddle for the rest of the day!
Can I bring my other child to class?
Depends on the age and stage.
- An infant may accompany you to an older child’s class at no charge.
- If you have twins or two children close in age that are able to attend the same class you can register them both.
- We like to keep our baby classes just for that age group, to preserve the special atmosphere of this class and to keep them safe on the floor.
- An older sibling may attend a younger sibling’s class occasionally if they have a day off preschool as long as they are healthy. They should not bring any toys into the classroom.
- It often doesn’t work well to have an older child come regularly to a sibling’s class. Please contact us so we can talk about your child’s personality, and the needs of the enrolled children.
Do you have Family classes that we can all attend together?
We wax and wane on whether we like those or not. On the one hand, the family style schedule is very helpful to parents. On the other hand, aiming for the “middle” isn’t what we really like to offer the older children.
All musical activity has benefits for every stage of our lives. However, we have found over the years that in practice the children are happiest and most engaged with content that is just at the right level for them. Just enough challenge to keep them developing new skills and knowledge, but not so much as to leave them frustrated.
Fun fact: one of the ways we can tell when a child is ready to move up to a new level is that they may start engaging in difficult behaviours. 90% of the time when we move them up, those behaviours vanish, and the child blossoms at a whole new level. We are so pleased that when your child is ready for more advanced material, we have it for them! Consider also that your older child may interfere with your younger child’s full participation.
We understand that this creates child care challenges for families, but we want your children to thrive! So we encourage you to find the class that best meets your child’s current developmental needs.
Can’t find an answer to your question? Feel free to text us or email us and we’ll get back to you as soon as possible.