We guarantee that your child’s natural learning style will be celebrated and nurtured, and they will be showing you in a variety of ways how their skills and confidence are growing. If after giving it a really good try you feel we have not delivered on this promise, we will release you from the rest of the unit, and issue a refund for the remainder.

Do give your child a little time to get used to a new activity.

Withdrawing: Awww… we are so sad to see you go! If we have not been able to find an alternate class that meets your needs, and you really truly can’t stay, withdrawals are calculated from the date you notify the office. Any refund, if applicable, will be partial, based on the date you notify the office. Also, parents should be aware that we may have to account for some fixed administrative charges for withdrawals.

If you need to miss a class for any reason – traveling, appointments, illness etc we encourage you to book a make-up class before or after your missed class.  Make-ups can be used in another class of a suitable age level, as long as there is space. 

If you cease to be enrolled, your make-ups are forfeit. But if you re-enroll at a later time, you can take an extra class or two then. 

This might be a great time to let a grandparent, auntie or uncle bring your child to a class that normally wouldn’t fit in your schedule!

There is no limit on the number of make-up classes.

We learned a lot during COVID about teaching online over Zoom.  We had almost 100 famiies who faithfully attended their class that way!

In most cases if the weather is so bad that is safer for all of us not to drive, your teacher will teach your class at the usual time online  from home.  We will contact everyone, so make sure we can text you and that we have on file an email you actually use.

If we do end up canceling the class without an online option, we will tack an extra class on the end of your session.

Email  the studio if you need help getting into an online class. Or text us at 204 453-1222.

If the teacher must cancel a class for any reason (illness, blizzard etc) in most cases she will still teach your class –  online.
If a class you have registered for is cancelled completely due to insufficient registration we will move heaven and earth to get you into another one or refund your money in full.

We still need to be cautious about spreading illnesses. If anyone in your home has symptoms such as fever, coughing, sneezing, runny nose, loss of taste OR any communicable illness please stay home  until 24 hours after symptoms cease. Book a make-up class when you are all feeling better. 

We encourage families to consider the use of home rapid testing while we are still coping with Covid in the community.

Absolutely.  It is very easy to move to a new age level or time slot.   If you have a change of work schedule, nap schedule or anything else that makes your regular class difficult, we will try our very best to get you into something that works better.

Our classes are running on a subscription model all year long from September to June.  Payments will be charged monthly.  If you need to withdraw, just let us know before we run that next payment. We will review your account at that time to make sure you are not overcharged. Easy!

What if I don’t want to use a credit card?

We also accept tuition by email transfer or by cheque. However you won’t be able to book a spot online without a credit card. Please email our office for assistance.

Tuition would be prorated. You can go ahead and register online. Our system isn’t smart enough to pro-rate automatically, but your credit card will not be charged until our staff have made that adjustment for you. Please email us if we can help in any way.

Your enrollment includes access to all your class music through Kindermusik International’s new App.  You will also receive directions for how to access a wealth of parent info about how each activity benefits your child at their specific age and stage, and instructions for many BONUS activities your family can enjoy at home and long after your class is over.
download the Kindermusik App from Google Play or the App store. When you register on it with your email address all the music from your child’s level will be right there for you to enjoy at home, in the car, anywhere!

We also have a retail collection if there’s anything special you’d like to take home with you. You’ll learn more in class.

*EXCEPT*  Level 4 will receive a glockenspiel and all other learning materials. Level 5 will receive a dulcimer, and all other learning materials.

Most of the time, YES! There may be some classes where we have to limit it, but basically we like to see everyone! 

First off, we want to reassure you that the sound of a parent’s voice is beloved by your child, even if you are self-conscious about it.   Singing is fun, it can reduce stress, and it shows your child that making music is something EVERYONE can do, not just auto-tuned pop stars.

Having said that, there is no pressure on parents to sing aloud. Try humming! Your child will feel the vibrations as you snuggle, and it feels amazing.

Babies can be bottle or breast-fed in class.  All other food and drinks should be consumed outside the classroom, for reasons of hygiene and allergies, and to avoid babies and toddlers eating things they find on the floor!!

Exception: we have one new location in a coffee shop – Scout Coffee and Tea play cafe on Rothesay!! We aren’t exactly sure how that’s going to work, but I’m pretty sure it’s a win-win for them if parents buy a coffee.

Depends on the age and stage.

• An infant may accompany you to an older child’s class at no charge.
• If you have twins or two children close in age that are able to attend the same class you can register them both.
• We like to keep our baby classes just for that age group, to preserve the special atmosphere of this class and to keep them safe on the floor.
• An older sibling may attend a younger sibling’s class occasionally if they have a day off preschool as long as they are healthy. They should not bring any toys into the classroom.
• It often doesn’t work well to have an older child come regularly to a sibling’s class. Please contact us so we can talk about your child’s personality, and the needs of the enrolled children. 

We DO have one on the schedule this year. 

We wax and wane on whether we like those or not.  On the one hand, the family style schedule is very helpful to parents. On the other hand, aiming for the “middle” isn’t what we really like to offer the older children.

All musical activity has benefits for every stage of our lives.   However, we have found over the years that in practice the children are happiest and most engaged with content that is just at the right level for them. Just enough challenge to keep them developing new skills and knowledge, but not so much as to leave them frustrated.

We hope to have some multi-age special events this year – watch your email for those!

Fun fact: one of the ways we can tell when a child is ready to move up to a new level is that they may start engaging in difficult behaviours. 90% of the time when we move them up, those behaviours vanish, and the child blossoms at a whole new level.  We are so pleased that when your child is ready for more advanced material, we have it for them!  Consider also that your older child may interfere with your younger child’s full participation.

We understand that this creates child care challenges for families, but we want your children to thrive! So we encourage you to find the class that best meets your child’s current developmental needs.